Return / Replacement Criteria
Following Issue will be acceptable.
- Wrong item delivered
- Wrong Style & Model
- Item is physically damaged
- Item is expired or defective
- Wrong Size & Colour
- Varies from given description
The following items are non-refundable and non-replaceable:
Nutrition & supplements
Health, wellness & medicine
Tyres & Alloys
Camera Lenses & Accessories
Car care & fresheners
Laptop Bags & Sleeves
Electronic smart watches
Cartridges & Toners
Perfumes & fragrances
We will initiate refund to the following modes once your item is received by us or the seller:
Payment mode options Refund mode options
Gift card/ Gift voucher Gift card/ Gift voucher
Bank Account through net banking NEFT to Bank account
Cash on Delivery NEFT to Bank account
Credit card/ Debit card/ Prepaid Payment Credit card/ Debit card/ Prepaid Payment
- Before initiating the refund process we may request for information to verify your credentials.
- In the case of expired payment mode or is no longer valid, we will refund you on one of the modes mentioned above.
Terms & conditions
- Replacements will depend on the stock availability of the ordered item.
- If the replacement item is out of stock, then we will refund your amount.
- In certain types of defects reported, we may require a confirmation document from the brand service centre that the delivered item was defective.
- Automobile Products (Machines, two-wheelers, four-wheelers & Commercial Vehicles) cannot be cancelled or returned.
- Refund or replacement process will be initiated once we receive your item and pass it through the necessary quality checks.
- Items sold as sets or combos cannot be exchanged or returned individually.
- Mobile phones should be returned in their original brand package with all accessories intact and CDs/DVDs,
- Precious jewellery which should be returned in their original brand package with tamper-proof packaging only.
- Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
- Items that you return should not be altered, used, washed, tampered or soiled. All original packing, tags, labels, manuals, leaflets, warranty or guarantee cards, accessories such as belts, locks, straps, etc. should be intact. Our courier partner will not accept your item in absence of these.
- The following items are non-refundable and non-replaceable: Nutrition & supplements, Health, wellness & medicine, Tyres & Alloys, Automobile Products, Camera Lenses & Accessories, Gift Voucher, Car care & fresheners, Electronics, Office Equipment, Furniture, Musical Instruments, Laptop Bags & Sleeves, Kitchen Appliances, Electronic smart watches, Cartridges & Toners, Perfumes & fragrances & Consumables.
- Items having locks/passwords should be returned in unlocked/disabled.