RETURN/EXCHANGE POLICY

The Buyer may raise a Return/Exchange Request on the Platform for any one of the following reasons:

  • Product(s) is physically damaged or defective, including damage to the outer box delivered
  • Warranty issues of the product


  • Brand issues of the product
  • Wrong product or the product does not match the description or specifications mentioned on the listing page on the Platform
  • Part of the Order/Products is found to be missing due to reasons attributable to the Seller
  • Product was damaged in-transit or any other logistics-related issue
  • Original Invoice must be presented by the partner as proof of purchase at the time of seeking any return or exchange of the merchandise
  • The product is not different from what was purchased by the member or shipped to the member
  • The product is returned in the original condition (with the brand’s/manufacturer's box, MRP tag intact, etc.)

All refund amounts shall be returned via the same mode in which the Company had received the payment during the purchase by the member.

In case the merchandise is not available for exchange, the purchase price shall be refunded to the member.

Rejection of the Return Request

The Return Request raised by Buyer shall be rejected, in case of any of the following reasons:

  • If the Buyer does not respond to the inquiry calls and/or communication via other modes made by the seller and executives
  • Original Invoice must be presented by the partner as proof of purchase at the time of seeking any return or exchange of the merchandise
  • If the Buyer’s return history shows excessive returns, then the Return/Exchange Request of the Buyer may be rejected8.